SugarCRM vs Salesforce
An independent, side-by-side comparison of two CRM Software providers — scores, pricing, company-size fit, and strengths — to help you pick the right one.
SugarCRM vs Salesforce at a glance
Editorial sub-scores are RankedVendors estimates.
| SugarCRM | Salesforce | |
|---|---|---|
| Overall score | 77/100 | 92/100 ✓ |
| Tier | Standard | Elite |
| Capability (editorial) | 79 | 92 ✓ |
| Ease of use (editorial) | 73 | 93 ✓ |
| Value (editorial) | 75 | 90 ✓ |
| Best for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Pricing model | Quote-based | Quote-based |
| Headquarters | — | — |
| Founded | — | — |
Verdict
Salesforce is the higher-ranked of the two on RankedVendors (92/100 vs 77/100), but both are credible CRM Software options. SugarCRM fits small business, mid-market, enterprise; Salesforce fits small business, mid-market, enterprise. Match the shortlist to your size and must-have features, and trial before committing.
Where each one stands out
SugarCRM
SugarCRM is a customizable CRM for sales, marketing, and service.
Best for: Small business, Mid-market, Enterprise
Read SugarCRM reviewSalesforce
Salesforce is a CRM platform for managing pipeline, contacts, and revenue forecasting.
Best for: Small business, Mid-market, Enterprise
Read Salesforce reviewSugarCRM vs Salesforce — FAQ
Is SugarCRM better than Salesforce?
On RankedVendors, Salesforce scores 92/100 versus SugarCRM's 77/100, so Salesforce ranks higher overall in CRM Software. The right choice still depends on your size, budget, and must-have features — see the breakdown above.
What is the difference between SugarCRM and Salesforce?
SugarCRM is a customizable CRM for sales, marketing, and service. Salesforce is a CRM platform for managing pipeline, contacts, and revenue forecasting. Both compete in CRM Software; compare their strengths and best-fit company sizes above.
Which is better value, SugarCRM or Salesforce?
Our editorial value scores put SugarCRM at 75/100 and Salesforce at 90/100. SugarCRM is Quote-based; Salesforce is Quote-based. Request quotes from both to compare against your scale.