Zoho CRM vs Microsoft Dynamics 365
An independent, side-by-side comparison of two CRM Software providers — scores, pricing, company-size fit, and strengths — to help you pick the right one.
Zoho CRM vs Microsoft Dynamics 365 at a glance
Editorial sub-scores are RankedVendors estimates.
| Zoho CRM | Microsoft Dynamics 365 | |
|---|---|---|
| Overall score | 91/100 ✓ | 90/100 |
| Tier | Elite | Elite |
| Capability (editorial) | 93 ✓ | 90 |
| Ease of use (editorial) | 87 | 90 ✓ |
| Value (editorial) | 88 | 90 ✓ |
| Best for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Pricing model | Quote-based | Quote-based |
| Headquarters | — | — |
| Founded | — | — |
Verdict
Zoho CRM is the higher-ranked of the two on RankedVendors (91/100 vs 90/100), but both are credible CRM Software options. Zoho CRM fits small business, mid-market, enterprise; Microsoft Dynamics 365 fits small business, mid-market, enterprise. Match the shortlist to your size and must-have features, and trial before committing.
Where each one stands out
Zoho CRM
Zoho CRM is a CRM platform for managing pipeline, contacts, and revenue forecasting.
Best for: Small business, Mid-market, Enterprise
Read Zoho CRM reviewMicrosoft Dynamics 365
Microsoft Dynamics 365 is a CRM platform for managing pipeline, contacts, and revenue forecasting.
Best for: Small business, Mid-market, Enterprise
Read Microsoft Dynamics 365 reviewZoho CRM vs Microsoft Dynamics 365 — FAQ
Is Zoho CRM better than Microsoft Dynamics 365?
On RankedVendors, Zoho CRM scores 91/100 versus Microsoft Dynamics 365's 90/100, so Zoho CRM ranks higher overall in CRM Software. The right choice still depends on your size, budget, and must-have features — see the breakdown above.
What is the difference between Zoho CRM and Microsoft Dynamics 365?
Zoho CRM is a CRM platform for managing pipeline, contacts, and revenue forecasting. Microsoft Dynamics 365 is a CRM platform for managing pipeline, contacts, and revenue forecasting. Both compete in CRM Software; compare their strengths and best-fit company sizes above.
Which is better value, Zoho CRM or Microsoft Dynamics 365?
Our editorial value scores put Zoho CRM at 88/100 and Microsoft Dynamics 365 at 90/100. Zoho CRM is Quote-based; Microsoft Dynamics 365 is Quote-based. Request quotes from both to compare against your scale.