Freshdesk vs HubSpot Service Hub
An independent, side-by-side comparison of two Customer Support providers — scores, pricing, company-size fit, and strengths — to help you pick the right one.
Freshdesk vs HubSpot Service Hub at a glance
Editorial sub-scores are RankedVendors estimates.
| Freshdesk | HubSpot Service Hub | |
|---|---|---|
| Overall score | 91/100 ✓ | 86/100 |
| Tier | Elite | Premium |
| Capability (editorial) | 93 ✓ | 87 |
| Ease of use (editorial) | 88 ✓ | 87 |
| Value (editorial) | 92 ✓ | 88 |
| Best for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Pricing model | Quote-based | Quote-based |
| Headquarters | — | — |
| Founded | — | — |
Verdict
Freshdesk is the higher-ranked of the two on RankedVendors (91/100 vs 86/100), but both are credible Customer Support options. Freshdesk fits small business, mid-market, enterprise; HubSpot Service Hub fits small business, mid-market, enterprise. Match the shortlist to your size and must-have features, and trial before committing.
Where each one stands out
Freshdesk
Freshdesk runs ticketing, live chat, and knowledge bases.
Best for: Small business, Mid-market, Enterprise
Read Freshdesk reviewHubSpot Service Hub
HubSpot Service Hub runs ticketing, live chat, and knowledge bases.
Best for: Small business, Mid-market, Enterprise
Read HubSpot Service Hub reviewFreshdesk vs HubSpot Service Hub — FAQ
Is Freshdesk better than HubSpot Service Hub?
On RankedVendors, Freshdesk scores 91/100 versus HubSpot Service Hub's 86/100, so Freshdesk ranks higher overall in Customer Support. The right choice still depends on your size, budget, and must-have features — see the breakdown above.
What is the difference between Freshdesk and HubSpot Service Hub?
Freshdesk runs ticketing, live chat, and knowledge bases. HubSpot Service Hub runs ticketing, live chat, and knowledge bases. Both compete in Customer Support; compare their strengths and best-fit company sizes above.
Which is better value, Freshdesk or HubSpot Service Hub?
Our editorial value scores put Freshdesk at 92/100 and HubSpot Service Hub at 88/100. Freshdesk is Quote-based; HubSpot Service Hub is Quote-based. Request quotes from both to compare against your scale.