Skip to main content

Best Customer Support

Customer support platforms manage tickets, live chat, and knowledge bases. Key metrics: first response time, CSAT tracking, omnichannel coverage, and AI deflection rates.

Buyer TipPrioritize platforms with strong reporting so you can prove ROI to leadership.

43 vendors ranked in Customer Support

Updated monthly · Independent editorial scores

  1. #1
    Zendesk
    Elite🏆 Editor's Choice 2026
    92/100

    Zendesk runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  2. #2
    Freshdesk
    Elite✅ Top Rated
    91.4/100

    Freshdesk runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  3. #3
    Intercom
    Elite✅ Top Rated
    90.9/100

    Intercom runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  4. #4
    Help Scout
    Elite✅ Top Rated
    90.3/100

    Help Scout runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  5. #5
    Salesforce Service Cloud
    Elite
    89.7/100

    Salesforce Service Cloud runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  6. #6
    Zoho Desk
    Elite
    89.2/100

    Zoho Desk runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  7. #7
    Front
    Elite
    88.6/100

    Front runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  8. #8
    Gorgias
    Elite
    88.1/100

    Gorgias runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  9. #9
    Kustomer
    Premium
    87.5/100

    Kustomer runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  10. #10
    Salesforce Service
    Premier
    87/100

    Enterprise customer service platform with AI-powered automation.

  11. #11
    Gladly
    Premium
    86.9/100

    Gladly runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  12. #12
    HubSpot Service Hub
    Premium
    86.4/100

    HubSpot Service Hub runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  13. #13
    LiveAgent
    Premium
    85.8/100

    LiveAgent runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  14. #14
    Kayako
    Premium
    85.2/100

    Kayako runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  15. #15
    HappyFox
    Premium
    84.7/100

    HappyFox runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  16. #16
    Groove
    Premium
    84.1/100

    Groove runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  17. #17
    TeamSupport
    Premium
    83.5/100

    TeamSupport runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  18. #18
    HubSpot Service
    Premier
    83/100

    Customer service software with ticketing and knowledge base.

  19. #19
    Verint
    Premier
    83/100

    Customer engagement platform with AI-powered workforce management and quality analytics.

  20. #20
    SolarWinds Service Desk
    Premium
    83/100

    SolarWinds Service Desk runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  21. #21
    Jira Service Management
    Premium
    82.4/100

    Jira Service Management runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  22. #22
    ServiceNow
    Premium
    81.8/100

    ServiceNow runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  23. #23
    Hiver
    Premium
    81.3/100

    Hiver runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  24. #24
    Re:amaze
    Premium
    80.7/100

    Re:amaze runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  25. #25
    Crisp
    Premium
    80.2/100

    Crisp runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  26. #26
    Tidio
    Standard
    79.6/100

    Tidio runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  27. #27
    Drift
    Standard
    79/100

    Drift runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  28. #28
    Olark
    Standard
    78.5/100

    Olark runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  29. #29
    LiveChat
    Standard
    77.9/100

    LiveChat runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  30. #30
    Helpwise
    Standard
    77.3/100

    Helpwise runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  31. #31
    Richpanel
    Standard
    76.8/100

    Richpanel runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  32. #32
    DevRev
    Standard
    76.2/100

    DevRev runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  33. #33
    Forethought
    Standard
    75.6/100

    Forethought runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  34. #34
    Ada
    Standard
    75.1/100

    Ada runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  35. #35
    Re:amaze
    Standard
    75/100

    Integrated customer service and live chat platform designed for ecommerce businesses.

  36. #36
    Ultimate
    Standard
    74.5/100

    Ultimate runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  37. #37
    Aircall
    Standard
    73.9/100

    Aircall runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  38. #38
    Talkdesk
    Standard
    73.4/100

    Talkdesk runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  39. #39
    Five9
    Standard
    72.8/100

    Five9 runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  40. #40
    Dixa
    Standard
    72.3/100

    Dixa runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  41. #41
    Khoros
    Standard
    71.1/100

    Khoros runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  42. #42
    Nice CXone
    Standard
    70.6/100

    Nice CXone runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.

  43. #43
    Genesys Cloud
    Standard
    70/100

    Genesys Cloud runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.