Best Customer Support
Customer support platforms manage tickets, live chat, and knowledge bases. Key metrics: first response time, CSAT tracking, omnichannel coverage, and AI deflection rates.
43 vendors ranked in Customer Support
Updated monthly · Independent editorial scores
- #1Zendesk92/100
Zendesk runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #2Freshdesk91.4/100
Freshdesk runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #3Intercom90.9/100
Intercom runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #4Help Scout90.3/100
Help Scout runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #5Salesforce Service Cloud89.7/100
Salesforce Service Cloud runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #6Zoho Desk89.2/100
Zoho Desk runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #7Front88.6/100
Front runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #8Gorgias88.1/100
Gorgias runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #9Kustomer87.5/100
Kustomer runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #10Salesforce Service87/100
Enterprise customer service platform with AI-powered automation.
- #11Gladly86.9/100
Gladly runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #12HubSpot Service Hub86.4/100
HubSpot Service Hub runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #13LiveAgent85.8/100
LiveAgent runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #14Kayako85.2/100
Kayako runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #15HappyFox84.7/100
HappyFox runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #16Groove84.1/100
Groove runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #17TeamSupport83.5/100
TeamSupport runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #18HubSpot Service83/100
Customer service software with ticketing and knowledge base.
- #19Verint83/100
Customer engagement platform with AI-powered workforce management and quality analytics.
- #20SolarWinds Service Desk83/100
SolarWinds Service Desk runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #21Jira Service Management82.4/100
Jira Service Management runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #22ServiceNow81.8/100
ServiceNow runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #23Hiver81.3/100
Hiver runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #24Re:amaze80.7/100
Re:amaze runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #25Crisp80.2/100
Crisp runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #26Tidio79.6/100
Tidio runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #27Drift79/100
Drift runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #28Olark78.5/100
Olark runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #29LiveChat77.9/100
LiveChat runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #30Helpwise77.3/100
Helpwise runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #31Richpanel76.8/100
Richpanel runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #32DevRev76.2/100
DevRev runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #33Forethought75.6/100
Forethought runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #34Ada75.1/100
Ada runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #35Re:amaze75/100
Integrated customer service and live chat platform designed for ecommerce businesses.
- #36Ultimate74.5/100
Ultimate runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #37Aircall73.9/100
Aircall runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #38Talkdesk73.4/100
Talkdesk runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #39Five972.8/100
Five9 runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #40Dixa72.3/100
Dixa runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #41Khoros71.1/100
Khoros runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #42Nice CXone70.6/100
Nice CXone runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
- #43Genesys Cloud70/100
Genesys Cloud runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.